Headquarters
Portland East:
6901 SE Lake Rd., Ste. 22
Portland, OR 97267
Phone: 503-239-8000
info@helpinghandshomecare.com

Other locations
"It was a hard time for our family. Helping Hands was there for Grandma, and we all rested a little easier.
Thank you."

FAQ’s

  • How do you select and screen your caregivers?

    Our caregivers’ backgrounds are carefully scrutinized. We thoroughly check their employment and personal references, and conduct a criminal background search. Potential caregivers are interviewed by our professional Care Coordinating staff, followed by a second orientation session and interview. Throughout this process, all the information we acquire is used to make the best possible match between our client’s and caregivers as we facilitate Senior Care and Companionship in Portland and the neighboring counties.

  • Is Helping Hands Home Care Insured?

    Absolutely. Affordable Care NW, LLC and Helping Hands Home Care are insured at some of the highest levels of professional and liability coverage. For our client’s protection and peace of mind, our caregivers are bonded and covered by worker’s compensation insurance. We also carry general and professional liability insurance coverage.

  • Do I have to commit to a minimum term of care?

    There is no commitment needed for a minimum duration or term of care for Senior Services. You can choose the hours and days that best fit your needs. We will provide one-time care or long term care.

  • What if my caregiver is sick or unable to attend work?

    At Helping Hands Home Care, we take caring for your loved one seriously. If your caregiver is unavailable, and you desire a substitute, of course we will provide one at no extra cost. We are experts at responding to emergency fill-in situations, so you never need to worry about not having a caregiver.

  • What if there is a personality clash with my caregiver?

    We always strive to choose a caregiver whose personality and manner best fit your situation. However, if there is a personality clash with your caregiver, we will be happy to match you with another one at no extra cost.

  • How quickly can I get Senior Services in Oregon and other surrounding locations?

    You can begin getting service from Helping Hands Home Care usually as soon as twenty four hours after contacting our office. We realize that emergency situations require fast action, and always try to best accommodate your needs. The in-home assessment is free of charge and facilitated at the client residence in order to accurately survey the environment and assess for hazards as well as meet the client. At that time, one of our directors or our Administrator will work with you to develop the service plan, service agreement and review the company disclosure agreement.

  • What if I need to stop service?

    We understand that your circumstances and needs may change. You may cancel your service with Helping Hands Home Care for medical reasons at any time without any hidden fees. If you are canceling for other reasons, we will need forty eight (48) hours notice.

  • Is Helping Hands Home Care licensed by the State of Oregon?

    Affordable Care NW, LLC, the parent company for Helping Hands Home Care is licensed by the State of Oregon (#15-2249), and insured and bonded. We are a professional caregiving service that takes our responsibilities very seriously.

  • How do I pay for services?

    For your convenience, Helping Hands Home Care accepts private pay by cash, check, money order or credit card. We will also bill and take assignment from your long-term care insurance provider should you have such benefits. Helping Hands Home Care is also an Oregon DHS Medicaid contracted provider (#500659585). Our agency bills every two weeks on the 1st and 16th of each month.

  • Why should I choose Helping Hands?

    Helping Hands Home Care NW, a division of Affordable Care NW,LLC, is one of Portland’s most trusted homecare service. We are dedicated to providing a caring, high quality, and cost effective alternative to long term institutional care. Our passion for what we do, unique services, and individual attention to each case is really what will set us apart from other Portland area homecare businesses.